ITV has recently aired a program as part of the "Tonight" program, about online shopping and couriers.
Dubbed "Secrets Of Your Online Shop", it details just what can - and will - happen between you placing your order and it arriving - if it even arrives in the first place.
You'll quickly find the good, the bad, and the downright idiotic - when it comes to couriers doing their job.
The link the the ITV article is here: http://www.itv.com/news/2018-04-26/secr ... p-tonight/
The link to the ITV program is here: https://www.itv.com/hub/tonight/1a2803a1098 - note, you will need an ITV Hub account to view the program, as well as a modern browser (Chrome/Firefox recommended). (The program is available for 30 days from date of broadcast, so will be available until 5/26/18.)
A bit of a spoiler - you'll soon see why so many parcels either get lost or damaged (I'm pointing my finger at you, MyHermes!).
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